After Sales

INTRODUCTION

“Your custom with us. Our commitment to you.”

As an independent family owned business we offer a personal level of service unrivalled within the industry.

When you invest in a coach from us you expect and deserve the very best in after sales support. We understand that when a coach isn’t working a coach isn’t earning. Our priority is to keep you on the road.

WARRANTY

Moseley (PCV) Ltd offer as standard on all new VDL Futura coaches a comprehensive warranty package which consists of the vehicle manufacturers warranty topped up with a Moseleycare package giving a total warranty cover of 3 years on body and driveline.

Moseleycare packages are also available to further extend the standard manufacturers warranties on VDL coaches.

BODY & ACCIDENT REPAIRS

Specialised coach bodies need specialised repair technicians.

Our body techicians undergo rigorous product training in order to ensure that the integrity of the latest technology, which is employed in assembling today’s sophisticated coaches, is not compromised during frame repairs, panel and glass replacement or any other type of body repair/modification.

MECHANICAL & ELECTRICAL REPAIRS

 Our service personnel are trained at our in-house facility to ensure we are at the forefront of the latest vehicle diagnostics and modern repair techniques. Our experience, expertise and understanding of the whole range of coaches on the market ensures we are best placed to keep you where you belong – on the road.

SERVICE NETWORK

Moseley (PCV) Ltd are part of the DAF franchise network and a DAF Coach and Bus Service dealer.

We are also at the centre of the Moseley/VDL Service Dealer Network, which consists of 50 strategically located DAF dealers, all of whom have technicians who have been trained in fault diagnosis and repair of all systems employed on VDL & BOVA Coaches.

A comprehensive range of VDL, Beulas and Indcar parts are available from selected dealers within our network.

PAINT SHOP

 A state of the art 15 metre spray booth along with the use of the latest high solids and water borne body coatings ensure that repairs and repaints (whether plain white or multicolour pearlescent fades) are finished to the highest standards possible.

TRAINING & TECHNICAL SUPPORT

Moseley (PCV) Ltd. offer a variety of training courses for the VDL coaches. These courses are available to all VDL operators and their staff. All training courses are carried out in-house by a dedicated training officer and have the same content as courses undertaken by our own technicians, apprentices and service dealers.

A technical support help line is available during working hours that offers technical advice and information on our entire product line up.

MOBILE ASSISTANCE

 If you are unable to get your coach to us our mobile technician is available to assist.

We offer a designated mobile van service offering specialist diagnostics, electrical repairs to body and driveline and a range of parts.

MEET THE AFTER SALES TEAM

Mike Coleman

Mike Coleman

General Manager

Stuart Binns

Stuart Binns

Aftersales Manager

Brian Edwards

Brian Edwards

Service Manager

Do you need more information?

COACH PARTS FOR SALE

Specialising in VDL, Van Hool, Beulas & Indcar parts we can also source parts for any other make or model of coach at very competitive prices.

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